Quality fuel, great value

We're all about cash-free convenience. Our self-serve payment terminals accept most major debit and credit cards – including Visa, MasterCard and Amex. Please note that cash payments, Afterpay, Fleetcards & gift cards are not accepted at U-GO.

Absolutely. Our focus on value doesn't mean we ever compromise on quality. U-GO fuels are formulated to deliver efficiency and performance in your vehicle. And you can enjoy extra confidence knowing that all our fuels meet the requirements of the Australian Fuel Quality Standards.

Yes. Before the pump will activate you need to enter an amount for your fuel purchase, this is your ‘pre-authorised amount’ and it is a temporary hold only. Simply enter an estimated dollar amount that you think will cover the amount of fuel you require. The pump will shut off automatically when your pre-entered amount is reached. 

What if I fill with less fuel than my pre-authorised amount? Just say your estimated fuel spend is $60 but you can only fit $50 worth of fuel in your tank. As U-GO payments are pre-authorised, your card will show a charge of $60, this is a temporary hold only and will be released to your account by your bank within 1 to 7 business days by most major banks. Should this time be exceeded, you should contact your card issuer. Remember you will only be charged for what you fill in this example, you will be charged $50 only.. 

Rest assured that this is a normal part of how pre authorised transactions work with most banks. While you may see several transactions on your statement, know that you will only be charged for what you fill.

After your visit your transaction statement may look like this:

The first charge is the pre authorisation amount, it’s the initial amount you have selected at the pump, your bank will place a temporary hold on this amount to confirm funds were available at the time of your purchase. This is a temporary hold only and will be released by your bank within 1-7 business days by most major banks.  

The second charge is the reversal or cancellation, after your actual fuel purchase is completed, the pre- authorised amount is either reversed or cancelled. Depending on your bank, this may appear as a credit or a second debit. 

The final charge in this example is the amount charged for the fuel you have dispensed, this is the only amount you will be charged. While it may look like you’ve been charged multiple times, the final transaction is the real charge, the other entries are temporary and will either disappear or be corrected by your bank. 

This process, called authorisation reversal, this is common with credit and debit cards when the final transaction amount differs from the pre-authorised hold. 

Rest assured, you won’t be charged twice, you will only be charged for the fuel dispensed. What appears to be a duplicate charge is usually a preauthorisation hold placed by your bank to verify your payment method.

Sometimes it may be clear that the charge is pending but depending on your bank, it might appear alongside the actual transaction on your statement like the example below.

This preauthorisation hold is temporary and will be automatically released by your bank, typically within 1-7 business days by most major banks.

If the pending charge has not clear after that time, reach out to your bank for more information. Remember you’ll only be charged for what you fill.

Yes. If you require a receipt for tax purposes or your own records, simply choose to print a receipt when you complete your fill at our self-serve payment terminals. You can re print your receipt at any time at the site you purchased your fuel from or feel free to call our friendly customer service team on 1800 808 272 for support.

AmpolCard or AmpolCash is not accepted at U-GO.

Our fuel pumps are National Measurement Institute (NMI) approved and are calibrated and verified by NMI accredited servicing contractors so you can be assured that you receive the correct amount of fuel that you have paid for.

The fuel pump progressively slows down as the amount approaches your pre-authorised limit to ensure your limit is not exceeded.

Yes, you can! You can collect points when you scan your Everyday Rewards Card at the U-GO pump before filling your vehicle at participating locations. Collect 1 Everyday Rewards point for every litre of fuel purchased and save 4c per litre with an eligible Woolworths voucher.

There are a small number of items on which you won't collect points. You will not collect points on AdBlue, Ampol AmpCharge EV charging, car wash and other additional products or services outside of fuel. Points will be collected on up to 75 litres of fuel. 

Yes, if you have an eligible 4c per litre fuel discount linked to your Everyday Rewards account, you can redeem it at participating U-GO locations when you scan your Everyday Rewards card after pre-authorising payment. To receive a 4c per litre discount, spend $30 or more at a participating Woolworths Supermarket or Metro and scan your Everyday Rewards Card. See full T&Cs at everyday.com.au/terms.

Paper fuel receipt vouchers are not accepted at U-GO sites

You can scan your physical Everyday Rewards Card or your digital barcode in the Everyday Rewards app at U-GO when prompted on the screen after pre-authorising payment but prior to filling your vehicle. If you have an eligible fuel discount, it will be applied automatically.

Yes. Eligible customers can collect Everyday Rewards points and redeem an available fuel discount in the same fuel purchase at participating U-GO locations.

The payment terminal will confirm when your Everyday Rewards card has been recognised and display any available fuel discount.

For information about Everyday Rewards membership, points, fuel discounts and program terms and conditions, visit Everyday Rewards.